Customer Care & Retention Sales Advisor

Cable One, Inc.; Bryant (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, vision plans

Life insurance

Paid time off

401(k) with company match

Tuition reimbursement

Community programs

Recognition programs

Career growth opportunities

Team-oriented environment

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. You will listen empathetically, resolve standard issues, and upsell where appropriate, strengthening customer relationships.

As you grow, you’ll handle more complex cases, protect relationships, and demonstrate the value of staying with Sparklight. This role blends service and sales in a dynamic team environment.

Qualifications

• High School Diploma or GED
• Ability to ask fact-finding questions to identify solutions aligned with customer needs
• Demonstrated patience and professionalism in all customer interactions
• Working knowledge of Cable One products and services
• Strong communication and active listening skills
• Ability to remain composed and empathetic in high-pressure situations
• Ability to sit for extended periods, use hands, talk, and hear
• May be required to lift up to 10 pounds

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including: Addressing requests to disconnect or remove services Providing billing and pricing information Resolving standard issues remotely or educating customers on resolution steps Scheduling service appointments when remote resolution isn’t possible Arranging product returns or exchanges Managing add/change/delete requests in hosted platforms
• Use effective telephone-based selling skills to: Build rapport and identify customer issues Offer creative solutions and explain product/service benefits Negotiate household spend and upsell additional services Accurately and efficiently input orders
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Active listening

Communication skills

Empathy

Problem solving

Customer service

Upselling

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. You will listen empathetically, resolve standard issues, and upsell where appropriate, strengthening customer relationships.

As you grow, you’ll handle more complex cases, protect relationships, and demonstrate the value of staying with Sparklight. This role blends service and sales in a dynamic team environment.