Retention-Focused Customer Care & Sales Advisor I

Cable ONE; Lewiston (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health from Day One

Life insurance

Paid time off

401(k) with company match

Identity theft protection

Tuition reimbursement

Community programs

Recognition programs

Advancement opportunities

Team collaboration

Job summary

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to be a supportive voice for customers, handling billing questions, service scheduling, and product guidance. You will build trust by listening, resolving issues, and matching needs with products and services while nurturing relationships.

As you grow, you will tackle more complex scenarios, retain customers considering disconnects, and demonstrate the value of staying with Sparklight in a blended service and sales role.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Demonstrated patience and professionalism in customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized communication.
• Actively listen and ask questions to understand customer needs with empathy and respect.
• Handle customer-facing duties, including telephone-based selling to meet sales goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Skills

Fact-finding

Patience & professionalism

Communication & listening

Empathy under pressure

Physical capacity

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, seeks a Customer Care and Sales Advisor I to be a supportive voice for customers, handling billing questions, service scheduling, and product guidance. You will build trust by listening, resolving issues, and matching needs with products and services while nurturing relationships.

As you grow, you will tackle more complex scenarios, retain customers considering disconnects, and demonstrate the value of staying with Sparklight in a blended service and sales role.