Customer Care & Sales Team Leader

Cable One, Inc.; Idaho Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health from Day One

401(k) with company match

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Cable One, Sparklight, is seeking a Customer Care and Sales Advisor Supervisor to lead a high-performing team in Idaho. This in-office role focuses on coaching, customer experience, retention, and sales initiatives, with responsibility for day-to-day operations and performance outcomes.

The supervisor will guide staffing, training, and coaching efforts, ensuring consistent service, adherence to policies, and a positive customer journey across billing, product changes, and service issues.

Qualifications

• Bachelor's degree or higher preferred for leadership roles.
• Experience supervising customer care and sales teams is beneficial.
• Strong communication and coaching skills with a customer-first mindset.

Responsibilities

• Lead and develop the Customer Care and Sales Advisors.
• Oversee daily operations and service levels across Idaho locations.
• Coach, train, and mentor team members; manage performance and recruitment.

Skills

Team leadership

Coaching

Customer service

Sales

Communication

Problem-solving

Remote/hybrid adaptability

Education

High school diploma

Associate degree preferred

Bachelor’s degree preferred

Tools

Ticketing systems

Performance reporting tools

Job description

Cable One, Sparklight, is seeking a Customer Care and Sales Advisor Supervisor to lead a high-performing team in Idaho. This in-office role focuses on coaching, customer experience, retention, and sales initiatives, with responsibility for day-to-day operations and performance outcomes.

The supervisor will guide staffing, training, and coaching efforts, ensuring consistent service, adherence to policies, and a positive customer journey across billing, product changes, and service issues.