Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Cusseta (GA); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Military Recruitment in Cusseta, Georgia, is looking for a dedicated Call Center Representative to manage customer inquiries and ensure satisfaction. Candidates must be 18+ with a high school diploma and excellent communication skills. This role is perfect for someone who thrives in a dynamic environment and has strong multi-tasking abilities. MCI offers competitive compensation and a variety of benefits, including paid time off and health coverage after 60 days of employment.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are essential.
• Ability to type swiftly and accurately (20+ words per minute).
• Experience in customer service is preferred.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Utilize systems and technology for account management.
• Identify sales opportunities and apply sales skills.
• Ensure first call resolution through effective problem-solving.

Skills

Communication skills

Problem-solving

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment in Cusseta, Georgia, is looking for a dedicated Call Center Representative to manage customer inquiries and ensure satisfaction. Candidates must be 18+ with a high school diploma and excellent communication skills. This role is perfect for someone who thrives in a dynamic environment and has strong multi-tasking abilities. MCI offers competitive compensation and a variety of benefits, including paid time off and health coverage after 60 days of employment.