Remote Customer Care & Resolution Specialist

MCI Military Recruitment; North Dakota; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Military Recruitment is looking for a dedicated Call Center Representative in North Dakota. In this dynamic role, you will handle customer inquiries and ensure a positive experience by resolving issues efficiently. The ideal candidate is organized, possesses excellent communication skills, and can multitask effectively.

You will also participate in various contests for incentives and enjoy comprehensive benefits, including health coverage after 60 days of employment. This position offers growth opportunities and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Listen to customers and resolve customer issues.
• Utilize systems and technology for account management.
• Explain products and services to customers.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Problem-solving skills

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Military Recruitment is looking for a dedicated Call Center Representative in North Dakota. In this dynamic role, you will handle customer inquiries and ensure a positive experience by resolving issues efficiently. The ideal candidate is organized, possesses excellent communication skills, and can multitask effectively.

You will also participate in various contests for incentives and enjoy comprehensive benefits, including health coverage after 60 days of employment. This position offers growth opportunities and a supportive work environment.