Remote Call Center Pro: Customer Care & Upsell Hero

MCI; Grand Forks Air Force Base (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Fun, Engaging Work Environment

Job summary

MCI is seeking a Call Center Representative at Grand Forks Air Force Base. Key responsibilities include addressing customer needs, utilizing technology for account management, and ensuring resolution of issues promptly. The ideal candidate will possess strong communication skills and an aptitude for problem-solving in a fast-paced environment.

The position offers benefits including paid time off, health coverage after 60 days, and opportunities for career growth. Join a team-oriented culture that fosters collaboration and a positive working atmosphere.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Organizational skills

Communication skills

Customer service oriented

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI is seeking a Call Center Representative at Grand Forks Air Force Base. Key responsibilities include addressing customer needs, utilizing technology for account management, and ensuring resolution of issues promptly. The ideal candidate will possess strong communication skills and an aptitude for problem-solving in a fast-paced environment.

The position offers benefits including paid time off, health coverage after 60 days, and opportunities for career growth. Join a team-oriented culture that fosters collaboration and a positive working atmosphere.