Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Box Elder (SD); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Military Recruitment is looking for a dedicated Call Center Representative in Box Elder, South Dakota. This role involves handling customer inquiries, providing information, and resolving issues. The ideal candidate should be highly motivated, possess excellent communication skills, and have a high school diploma. Benefits include paid time off, health coverage, and incentives. The work environment is fast-paced, requiring strong problem-solving skills and team orientation.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic understanding of Windows operating system.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunities and apply sales skills.
• Ensure first call resolution through problem solving.

Skills

Communication skills

Problem-solving

Customer service oriented

Conflict resolution

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Military Recruitment is looking for a dedicated Call Center Representative in Box Elder, South Dakota. This role involves handling customer inquiries, providing information, and resolving issues. The ideal candidate should be highly motivated, possess excellent communication skills, and have a high school diploma. Benefits include paid time off, health coverage, and incentives. The work environment is fast-paced, requiring strong problem-solving skills and team orientation.