Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Fort Knox (KY); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Job summary

MCI Military Recruitment is seeking a dedicated Call Center Representative in Fort Knox, Kentucky. In this role, you will tackle customer inquiries, solve challenges with a customer-focused approach, and ensure a positive experience.

The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for helping others. This position offers competitive benefits, including paid time off, incentives, and comprehensive health coverage.

Qualifications

• Must possess excellent communication skills.
• Strong problem-solving abilities and quick decision-making.
• Ability to type swiftly and accurately, at least 20 words a minute.

Responsibilities

• Handle customer inquiries and resolve issues efficiently.
• Utilize systems for account management tasks.
• Escalate customer dissatisfaction to managerial team as necessary.

Skills

Customer service orientation

Conflict resolution

Organizational skills

Communication skills

Basic Microsoft Office skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Military Recruitment is seeking a dedicated Call Center Representative in Fort Knox, Kentucky. In this role, you will tackle customer inquiries, solve challenges with a customer-focused approach, and ensure a positive experience.

The ideal candidate will have excellent communication skills, a strong problem-solving mindset, and a passion for helping others. This position offers competitive benefits, including paid time off, incentives, and comprehensive health coverage.