Remote Customer Care & Resolution Specialist

MCI Military Recruitment; Huntsville (AL); Remote; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Job summary

MCI Military Recruitment in Huntsville, Alabama, is looking for a dedicated Call Center Representative to handle customer inquiries and issues efficiently. Ideal candidates should possess excellent communication skills and a problem-solving mindset. The position offers competitive compensation with various benefits, including incentives for performance, health coverage, and opportunities for career growth. A positive attitude and customer service orientation are essential for the role.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Problem solving

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

MCI Military Recruitment in Huntsville, Alabama, is looking for a dedicated Call Center Representative to handle customer inquiries and issues efficiently. Ideal candidates should possess excellent communication skills and a problem-solving mindset. The position offers competitive compensation with various benefits, including incentives for performance, health coverage, and opportunities for career growth. A positive attitude and customer service orientation are essential for the role.