Remote Customer Care Reps & Bilingual Customer Care Reps

ADP, Inc.; Brookings (SD); Remote; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision

401K with company match up to 6%

Tuition reimbursement

Paid parental leave

3 weeks paid vacation

11 paid holidays

Paid sick leave

Bilingual Spanish differential

Career growth opportunities

Volunteer opportunities

Job summary

CAPITAL Services seeks Remote Customer Care Representatives and Bilingual Customer Care Representatives in Brookings, SD. Join a fast-paced call center delivering empathetic phone support with customers across the region. Training is onsite for four weeks before optional remote work.

You’ll handle inquiries, resolve issues, and document interactions while maintaining a friendly, professional demeanor. Eligible candidates enjoy a competitive benefits package and a 15% Spanish differential

Qualifications

• Excellent verbal communication with customers.
• Ability to empathize and resolve issues over the phone.
• Willingness to learn and follow training instructions.

Responsibilities

• Handle customer inquiries via phone with professionalism.
• Identify solutions and provide accurate information.
• Document interactions and outcomes in the system.
• Maintain a positive, customer-focused attitude during calls.

Skills

Phone communication

Customer service

Bilingual Spanish

Empathy

Job description

Remote Customer Care Reps & Bilingual Customer Care Reps

Customer Care BK 19 Regular Full-Time Brookings, SD, US

3 days ago Requisition ID: 1886

Remote Customer Care Representatives and Bilingual Customer Care Representatives

$16.50/hr + Monthly Performance Incentives

Remote Customer Care Representatives and Bilingual Customer Care Representatives

$16.50/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $18.98/hr)

Monday–Friday | 10:30am–7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

We also offer WORK FROM HOME (within a 60-mile radius of Brookings, SD). Complete a full time 4-week training onsite in our Brookings office which includes hands-on learning, self-paced modules, and mentorship to help you build confidence and skills in your role. YOU CHOOSE if you want to work from home or continue working onsite in our fun and energetic call center after meeting performance expectations!

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators—the voice of our company


• Calm under pressure, adaptable, and resilient


• Creative problem solvers focused on finding the right solution for each customer


• Organized and efficient when documenting accounts while managing multiple tasks


• Friendly competitors who consistently aim to meet or exceed performance goals


• Naturally optimistic, maintaining a positive outlook in challenging situations


• Understanding, caring, and committed to the success of our customers and organization

What’s in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave


• Bilingual differential for fluency in Spanish – 15%


• Consistent Monday - Friday schedule with no weekend hours


• Regular one-on-one meetings with your manager focused on growth and development


• Clear career path opportunities, with pay increases at each step


• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU


• Opportunities to volunteer and give back to the community

At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our team consistently strives for improvement and focuses on excellence in everything we do. We challenge ourselves to be better every day through learning, adapting, and evolving! Interested in working for an employer who values ongoing growth and innovation?