Bilingual Customer Care Rep — Mon-Fri, Growth & Training

CAPITAL Services; Brookings (SD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K with company match

Tuition reimbursement

Paid parental leave

3 weeks of paid vacation

11 paid holidays

Paid sick leave

Job summary

CAPITAL Services seeks onsite Customer Care Reps in Brookings, SD. The role focuses on empathetic phone support, solving customer issues, and maintaining detailed records. Starts at $16.50/hr with a 15% Spanish bilingual differential and monthly performance incentives.

Shifts are Monday–Friday, 10:30am–7:00pm with no weekends. A full-time, paid 4-week training program is provided to equip you with knowledge, skills, and confidence for success. Competitive benefits accompany this position.

Qualifications

• Excellent phone communication skills.
• Ability to work in a fast-paced environment.
• Willingness to participate in training.

Responsibilities

• Empathize with customers and identify solutions over phone.
• Maintain accurate documentation of customer accounts.
• Complete a full-time, paid 4-week training program.

Skills

Phone communication

Calm under pressure

Problem solving

Documentation

Customer focus

Empathy

Positive attitude

Job description

CAPITAL Services seeks onsite Customer Care Reps in Brookings, SD. The role focuses on empathetic phone support, solving customer issues, and maintaining detailed records. Starts at $16.50/hr with a 15% Spanish bilingual differential and monthly performance incentives.

Shifts are Monday–Friday, 10:30am–7:00pm with no weekends. A full-time, paid 4-week training program is provided to equip you with knowledge, skills, and confidence for success. Competitive benefits accompany this position.