Hybrid Insurance Solutions Specialist

Quest Diagnostics Incorporated; Lenexa (KS); Híbrido; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Well-being programs

Blueprint for Wellness

Vacation and time off

401(k) matching

Descripción de la vacante

Quest Diagnostics Incorporated is seeking a Customer Solutions Representative in Lenexa, KS, with a Monday–Friday schedule and a hybrid work model (3 days onsite, 2 days remote; core office days Tuesday and Wednesday).

The role offers a pay range of $17.20+ per hour and may include annual bonus eligibility. Ideal candidates have customer service or call center experience, strong communication, typing, and computer skills, and a Bachelor’s degree is preferred.

Formación

• Bachelor’s degree preferred; strong customer service orientation.
• High school diploma or equivalent is required.
• Experience in customer service or call center is preferred.

Responsabilidades

• Handle customer inquiries via phone, email, and other channels promptly to ensure high satisfaction.
• Review, research, and resolve insurance applicant orders using proprietary systems.
• Coordinate between insurance companies, brokers, TPAs, and internal teams.
• Monitor service levels to maximize department productivity.
• Document events and issues for management review in all systems.
• Produce department/client reports and track status of applicant cases.

Conocimientos

Typing 35 wpm

MS Word

MS Excel

MS Outlook

Interpersonal skills

Communication (oral & written)

Detail oriented

Problem solving

Multi-tasking

Team coordination

Confidential handling

Educación

Bachelor’s Degree (Preferred)

High School Diploma or Equivalent (Required)

Herramientas

Word

Excel

Outlook

Descripción del empleo

Quest Diagnostics Incorporated is seeking a Customer Solutions Representative in Lenexa, KS, with a Monday–Friday schedule and a hybrid work model (3 days onsite, 2 days remote; core office days Tuesday and Wednesday).

The role offers a pay range of $17.20+ per hour and may include annual bonus eligibility. Ideal candidates have customer service or call center experience, strong communication, typing, and computer skills, and a Bachelor’s degree is preferred.