Customer Care Representative I

Quest Diagnostics Incorporated; Johnson City (KS); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Bonus eligibility

Employee stock purchase plan

Job summary

Quest Diagnostics Incorporated in Lenexa, KS is hiring a Customer Care Representative I to support client groups with routine health-related customer service while following scripts and maintaining confidentiality.

Training is onsite for 5 weeks in Lenexa, with a remote schedule Mon-Fri, 9:30 AM–6:00 PM Central. Eligible for annual incentive plans and comprehensive benefits.

Qualifications

• 1-year related customer service experience.
• Proficiency with basic digital tools and communication channels.

Responsibilities

• Provides routine health-related customer care and supports assigned client groups.
• Makes routine outbound calls following scripts and procedures.
• Maintains patient confidentiality and delivers respectful, empathetic service.
• Responds to inquiries via telephone, fax, email, or chat regarding results and services.

Skills

Customer service

Digital skills

Adaptability

Tools

Outlook

Excel

Phone systems

Chat

Automation

AI

Job description

Customer Care Representative I - Lenexa, KS

Start date: October 26th

Location: Candidates need to be within travel distance to Renner Blvd. Lenexa, KS

Training

Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central.

Work Schedule

Remote, Monday - Friday, 9:30AM - 6:00PM Central.

Pay Range: $17.25+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours


• Best-in-class well-being programs


• Annual, no-cost health assessment program Blueprint for Wellness


• healthyMINDS mental health program


• Vacation and Health/Flex Time


• 6 Holidays plus 1 "MyDay" off


• FinFit financial coaching and services


• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service


• Employee stock purchase plan


• Life and disability insurance, plus buy-up option


• Flexible Spending Accounts


• Annual incentive plans


• Matching gifts program


• Education assistance through MyQuest for Education


• Career advancement opportunities


• and so much more!

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.


• Typically makes routine outbound, health related customer calls following set scripts, procedures.


• Maintains complete customer/patient confidentiality for all health, personal and other customer information.


• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.


• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.


• Supports all client group(s) based on business needs.

Qualifications

Required Work Experience

• 1-year related customer service excellenceexperience.

Preferred Work Experience

• Health care and laboratory related experience.


• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge and Competencies

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.


• CARE - We show each person they matter.


• COLLABORATION - We commit teamwork - inside and outside of Quest.


• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.


• CURIOUSITY - We ask vital questions in search of richer answers.


• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.


• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.