Remote Customer Care Pro — Help Members Thrive

Gainwell Technologies; Town of Texas (WI); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Flexible vacation policy

Educational assistance

Career development academies

Job summary

Gainwell Technologies is seeking a Customer Care Representative to support remote US operations. You will engage with clients, respond to inquiries, and process requests with accuracy while aligning with service levels.

This role requires strong communication, experience in customer service, and comfort with remote work tools. Eligible candidates enjoy benefits and opportunities for learning and career development.

Qualifications

• Six or more years of customer service or other telephone experience.
• Experience with organizational functions and personnel.
• Experience with fax machines, computer software, and telephone technology.
• Experience with and skilled in the use of help desk software.

Responsibilities

• Answers telephones and responds to highly complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

Skills

Customer service experience

Telephone experience

Help desk software

Organizational skills

Education

High school diploma or GED

Tools

Fax machines

Telephone systems

Computer software

Help desk software

Job description

Gainwell Technologies is seeking a Customer Care Representative to support remote US operations. You will engage with clients, respond to inquiries, and process requests with accuracy while aligning with service levels.

This role requires strong communication, experience in customer service, and comfort with remote work tools. Eligible candidates enjoy benefits and opportunities for learning and career development.