Remote Customer Care & Order Support Specialist

Stryker; New York (NY); A distancia; USD 32.000 - 43.000; Jornada completa

Descripción de la vacante

Stryker is seeking a Customer Care Support Specialist to deliver essential administrative and operational support, ensuring an exceptional customer experience. You will handle inquiries, orders, RMAs, and records, collaborating with cross-functional teams to meet SLA and regulatory standards.

The role emphasizes LEAN-driven process improvements and proactive client communication, with solutions that enhance accuracy and speed across CRM/ERP platforms.

Formación

• High School Diploma or equivalent.
• 3+ years of relevant experience.
• Preferred: Associate or bachelor’s degree.
• Preference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone.
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

Responsabilidades

• Respond to customer inquiries via phone, email, and CRM systems, providing accurate information on product specifications, pricing, availability, delivery timelines, and shipping status.
• Process customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.
• Manage customer profiles, purchase orders, and supporting documentation to maintain accurate records and ensure compliance with quality and regulatory requirements.
• Coordinate Return Material Authorizations (RMAs), communicate return instructions, and process associated customer requests.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.
• Build and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.
• Collaborate with cross-functional partners, including Finance, Distribution, Marketing, Purchasing, and Inventory Management, to address customer needs and support operational efficiency.
• Identify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.

Conocimientos

MS Excel

MS Word

MS Access

Outlook

Oracle

SAP

Salesforce

ERP systems

Pivot tables

Educación

High School Diploma

Associate or Bachelor's degree

Descripción del empleo

Stryker is seeking a Customer Care Support Specialist to deliver essential administrative and operational support, ensuring an exceptional customer experience. You will handle inquiries, orders, RMAs, and records, collaborating with cross-functional teams to meet SLA and regulatory standards.

The role emphasizes LEAN-driven process improvements and proactive client communication, with solutions that enhance accuracy and speed across CRM/ERP platforms.