Remote Customer Care & Operations Specialist

Stryker; Oregon; Hybrid; USD 32,000 - 43,000; Full time

Job summary

Stryker is hiring a Customer Care Support Specialist to provide essential administrative and operational support while ensuring an exceptional customer experience. You will manage inquiries, process orders and returns, maintain accurate records, and resolve issues in compliance with quality and regulatory standards.

You will collaborate with cross-functional teams and leverage CRM and ERP systems to deliver timely, accurate solutions and support service level expectations.

Qualifications

• High School diploma or equivalent required.
• 3+ years of relevant experience.
• Associate or bachelor’s degree preferred.
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce and ERP systems.

Responsibilities

• Respond to customer inquiries via phone, email, and CRM systems with accurate product and order information.
• Process customer purchase orders through CRM and ERP systems ensuring data accuracy and timely fulfillment.
• Maintain customer profiles and records, ensuring compliance with quality and regulatory requirements.
• Coordinate RMAs and communicate return instructions.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies.

Skills

Customer service

CRM experience

ERP systems

MS Excel

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Salesforce

Oracle

SAP

ERP systems

Job description

Stryker is hiring a Customer Care Support Specialist to provide essential administrative and operational support while ensuring an exceptional customer experience. You will manage inquiries, process orders and returns, maintain accurate records, and resolve issues in compliance with quality and regulatory standards.

You will collaborate with cross-functional teams and leverage CRM and ERP systems to deliver timely, accurate solutions and support service level expectations.