Robotics Field-Based Sales Support Specialist

Stryker; New York (NY); On-site; USD 93,000 - 148,000; Full time

Job summary

Stryker is seeking a Field-based Sales Support Representative to back orthopedic surgeries and customer relations across the territory. You will provide independent technical support for manual and robotic products, manage daily account operations, and support sales development, upselling, and account management within the operating room.

The role includes on-call duties evenings, weekends, and holidays to ensure timely responses, with responsibilities in inventory, case preparation, and

Qualifications

• Mako Robot certification or equivalent orthopedic sales/clinical experience.
• Bachelor’s degree with 4 years professional and/or relevant experience.
• Associate degree with 8 years professional and/or relevant experience.
• High school diploma with 10 years of professional and/or relevant experience.
• Trained on all applications based on territory clinical needs.

Responsibilities

• Provide independent, timely technical support and troubleshoot manual and robotic product issues.
• Participate in sales meetings and support sales development and customer relationship initiatives.
• Confidently manage daily schedules across assigned accounts, ensuring efficient workflows.
• Maintain required training, certifications, and ongoing technical expertise across manual and robotic platforms.
• Collaborate with team members to align schedules, share insights, and support sales opportunities.
• Manage inventory, instrumentation, and case preparation to ensure seamless product application.
• Learn from and partner with Sales Representatives and Sales Managers to develop upselling and account management skills used inside the Operating Room.
• Support customer education, demonstrations, and product familiarity as directed by the territory’s needs.
• Perform on-call duties—including evenings, weekends, and holidays—to support urgent technical needs and ensure continuous customer care.

Skills

Mako Robot certification

Joint Replacement sales experience

English fluency

Education

Bachelor’s degree

Associate degree

High school diploma

Job description

Stryker is seeking a Field-based Sales Support Representative to back orthopedic surgeries and customer relations across the territory. You will provide independent technical support for manual and robotic products, manage daily account operations, and support sales development, upselling, and account management within the operating room.

The role includes on-call duties evenings, weekends, and holidays to ensure timely responses, with responsibilities in inventory, case preparation, and