Remote Returns & Logistics Specialist - Inventory & RMA

Stryker Corporation; Plainfield (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Stryker Corporation is seeking a Returns Specialist to manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics. You will ensure timely fulfilment, provide tracking updates, and process RMAs while supporting continuous improvement across global trade systems and transportation management tools.

The role involves handling dangerous goods in compliance with regulations, supervising picking/packing, and coordinating shipping schedules.

Qualifications

• Required High School Diploma or GED.
• Ideally 2-4 years relevant experience.
• Preferred Clerical/administer work in a manufacturing, supply change or customer service environment.
• ERP systems experience (SAP).

Responsibilities

• As the Returns Specialist, you will manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics – while supporting continuous improvement and operational excellence.
• Manage order data and metrics, triage incoming orders, and ensure timely and accurate fulfilment of customer orders
• Handle customer complaints, provide tracking updates, and process return merchandise authorizations (RMAs)
• Supervise picking and packing processes, ensuring accuracy and efficiency in order preparation
• Oversee shipping logistics, coordinate with delivery carriers, and manage transportation schedules
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction
• Manage dangerous goods and hazardous materials in compliance with regulatory requirements, including safe handling and shipping
• Administer global trade systems and transportation management tools for order booking, shipment tracking, and compliance
• Generate and manage manual and end-user proformas; coordinate manual shipments for intercompany and intracompany transfers

Education

High School Diploma or GED

Tools

SAP

Job description

Stryker Corporation is seeking a Returns Specialist to manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics. You will ensure timely fulfilment, provide tracking updates, and process RMAs while supporting continuous improvement across global trade systems and transportation management tools.

The role involves handling dangerous goods in compliance with regulations, supervising picking/packing, and coordinating shipping schedules.