Customer Care Support Specialist

Stryker; United States; Remote; USD 32,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

ESPP

Disability insurance

Job summary

Stryker is seeking a Customer Care Support Specialist to provide essential administrative and operational support, handling inquiries, orders, returns, and documentation to ensure a superior customer experience. You will collaborate with Finance, Distribution, Marketing, Purchasing, and Inventory Management to meet service level expectations.

The role emphasizes accuracy, regulatory compliance, and continuous improvement through LEAN principles, with a focus on building positive customer

Qualifications

• High School Diploma or equivalent required.
• 3+ years of relevant experience.
• Associate or bachelor’s degree preferred.
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems.

Responsibilities

• Respond to customer inquiries via phone, email, and CRM systems with accurate product, pricing, and shipping information.
• Process customer purchase orders through CRM and ERP systems with accurate data entry and timely fulfillment.
• Maintain customer profiles and documentation to ensure compliance with quality and regulatory requirements.
• Coordinate RMAs, communicate return instructions, and process requests.

Skills

Customer service

CRM systems

Communication

Data entry

Education

High School Diploma or equivalent

Associate or bachelor’s degree

Tools

MS Excel

Word

Access

Outlook

Oracle

SAP

Salesforce

ERP systems

Job description

Shift: Monday – Friday, 8:00 AM – 5:00 PM PT, required overtime as necessary

Summary:

As a Customer Care Support Specialist, you will provide essential administrative and operational support to ensure an exceptional customer experience. In this role, you will manage customer inquiries, process orders and returns, maintain accurate records, and resolve issues while ensuring compliance with quality and regulatory standards. You will collaborate with cross-functional teams to deliver timely, accurate solutions and support service level expectations.

What You Will Do:

• Respond to customer inquiries via phone, email, and CRM systems, providing accurate information on product specifications, pricing, availability, delivery timelines, and shipping status.
• Process customer purchase orders through CRM and ERP systems, ensuring accurate data entry, order details, and timely fulfillment.
• Manage customer profiles, purchase orders, and supporting documentation to maintain accurate records and ensure compliance with quality and regulatory requirements.
• Coordinate Return Material Authorizations (RMAs), communicate return instructions, and process associated customer requests.
• Research and resolve order, invoice, pricing, shipping, and credit discrepancies, including processing credit and rebill transactions.
• Build and maintain positive customer relationships through professional communication, proactive follow-up, and effective issue resolution.
• Collaborate with cross-functional partners, including Finance, Distribution, Marketing, Purchasing, and Inventory Management, to address customer needs and support operational efficiency.
• Identify opportunities to streamline workflows, improve accuracy, and enhance the customer experience through LEAN principles and continuous improvement initiatives.

What You Need:

Required:

• High School Diploma or equivalent
• 3+ years of relevant experience

Preferred:

• Associate or bachelor’s degree
• Preference for candidates in Arizona; preference for candidates in the Pacific or Mountain Time Zone
• Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)

United States of America Pay Ranges:

• USN: $23.08 - $31.22 USD Hourly
• US5: $24.24 - $32.79 USD Hourly
• US10: $25.39 - $34.35 USD Hourly
• US15: $26.55 - $35.91 USD Hourly
• US20: $27.70 - $37.47 USD Hourly
• US30: $30.01 - $40.59 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.