Sales Support Representative (Hybrid)

Stryker; Portage (MI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Employee Stock Purchase Plan

Dental insurance

Vision insurance

Wellbeing program

Job summary

A leading medical equipment company is seeking a Sales Support Representative to ensure customer satisfaction in order management. This entry-level position, based in Portage, Michigan, involves providing quality service to sales regions and requires excellent communication skills. Candidates should have a high school diploma and 2+ years of relevant experience, preferably in customer service or sales support. Health benefits are included, as well as a full-time employment structure.

Qualifications

• 2+ years of relevant experience is required.
• Customer Service or Sales Support experience is highly preferred.

Responsibilities

• Responsible for customer satisfaction in order management.
• Provide support for sales regions in a variety of areas.
• Communicate effectively with sales reps and teams.

Skills

Order management

Customer satisfaction

Effective communication

Education

High school diploma or equivalent

Bachelor’s degree

Job description

Join to apply for the Sales Support Representative (Hybrid) role at Stryker

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THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT

Responsibilities

• Responsible for total customer and sales representative satisfaction in order management
• Provides (2‑3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled delivery dates of capital equipment
• Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record‑keeping as appropriate and in accordance with Stryker specifications
• Abides by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root‑cause problems
• Builds relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

Required Qualifications

• High school diploma or equivalent
• 2+ years of relevant experience

Preferred Qualifications

• Bachelor’s degree
• Customer Service or Sales Support experience – highly preferred

Benefits

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance.

Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements, employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

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