Remote Customer Care Manager — Growth Path & Bonus

Linda DeSpain - State Farm Agent; Irving (TX); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Linda DeSpain - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This is a fully remote, full-time role with hours roughly 9am–6pm Mon–Thu, 9am–5pm Fri, no weekends, and the potential to cross-sell P&C, Life, Health and Financial products.

The role emphasizes communication, organization, and coordination of customer interactions, with a hands-on approach to day-to-day customer service and community

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must have General Lines Insurance licensing.
• Must have some Insurance Experience.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

Responsibilities

• Manage customer inquiries and daily service activities.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Customer Service Representative role.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

Skills

Communication

Organizational skills

Customer service

Cross-selling

Job description

Linda DeSpain - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This is a fully remote, full-time role with hours roughly 9am–6pm Mon–Thu, 9am–5pm Fri, no weekends, and the potential to cross-sell P&C, Life, Health and Financial products.

The role emphasizes communication, organization, and coordination of customer interactions, with a hands-on approach to day-to-day customer service and community