Customer Care Manager - State Farm Agent Team Member

Linda DeSpain - State Farm Agent; Irving (TX); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Linda DeSpain - State Farm Agent is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This is a fully remote, full-time role with hours roughly 9am–6pm Mon–Thu, 9am–5pm Fri, no weekends, and the potential to cross-sell P&C, Life, Health and Financial products.

The role emphasizes communication, organization, and coordination of customer interactions, with a hands-on approach to day-to-day customer service and community

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must have General Lines Insurance licensing.
• Must have some Insurance Experience.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

Responsibilities

• Manage customer inquiries and daily service activities.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Customer Service Representative role.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

Skills

Communication

Organizational skills

Customer service

Cross-selling

Job description

Benefits:

• Opportunity for advancement
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Linda DeSpain - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about customer satisfaction and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
• You have the ability to Cross sell P&C, Life, Health and Financial Products.
• This is a fully Remote Position that you can do 100% from the comfort of your home.
• This is full-time position with expected hours from 9am to 6pm M-T, 9am to 5pm on Fridays and no weekends.

Location Address: Las Colinas, TX 75062

At Linda DeSpain - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving the State of Texas with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

In addition, after the Customer Care Manager's one-year employment anniversary it is an option to get on the Career Track of becoming a State Farm Agency Owner Agent.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. This is a hands-on Customer Service Role.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.
• Customer Service Representative role.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must have General Lines Insurance licensing.
• Must have some Insurance Experience.
• Must be able to Cross Sell P&C, Life, Health and Financial Products.

This is a remote position.