Remote Customer Care Manager - Service & Retention Lead

Albernasinsurance; Northern (KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Nick Albernas State Farm is seeking a service-oriented Customer Care Manager who leads with empathy, organization, and accountability. This remote role supports policyholders, handles billing and renewals, and drives retention through proactive outreach.

The ideal candidate has State Farm agency experience and holds a Property & Casualty license, with capability to work in a remote environment and afternoon coverage for part-time schedules.

Qualifications

• Active Property & Casualty license required.
• Life & Health licensing is preferred.
• Minimum of 1 year of prior State Farm agency experience required.

Responsibilities

• Manage customer inquiries and support daily service activity.
• Provide calm, professional assistance with billing, policy, and claims-related questions.
• Assist with policy updates, endorsements, renewals, billing questions, and account reviews.
• Conduct proactive reviews to help ensure coverage remains current and appropriate.
• Build strong customer relationships that support long-term retention.
• Identify potential coverage needs during service conversations when appropriate.
• Maintain accurate documentation of customer interactions and account activity.
• Coordinate with agency team members to ensure efficient workflows and follow-through.
• Track service and retention activity and communicate updates to agency leadership.
• Maintain compliance with agency and regulatory procedures.
• Support customer outreach and follow-up initiatives.

Skills

Strong customer service

Excellent communication

Organizational skills

Remote work readiness

Education

Active Property & Casualty license required

Life & Health licensing is preferred

Minimum of 1 year of prior State Farm agency experience

Job description

Nick Albernas State Farm is seeking a service-oriented Customer Care Manager who leads with empathy, organization, and accountability. This remote role supports policyholders, handles billing and renewals, and drives retention through proactive outreach.

The ideal candidate has State Farm agency experience and holds a Property & Casualty license, with capability to work in a remote environment and afternoon coverage for part-time schedules.