Customer Care Lead — Remote & Community Impact

Ross Metcalf - State Farm Agent; Eagan (MN); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health and Life Insurance Stipend

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job summary

Ross Metcalf State Farm Agent in Minnesota seeks a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will lead client communications, coordinate team workflows, and support policy updates and billing inquiries.

The ideal candidate has excellent communication, strong organizational skills, and a customer-service background. Flexible work-from-home options are available, and the role supports community engagement and meaningful

Qualifications

• Excellent communication and organizational skills are required.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Organizational skills

Attention to detail

Customer service experience

Job description

Ross Metcalf State Farm Agent in Minnesota seeks a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. You will lead client communications, coordinate team workflows, and support policy updates and billing inquiries.

The ideal candidate has excellent communication, strong organizational skills, and a customer-service background. Flexible work-from-home options are available, and the role supports community engagement and meaningful