Customer Care Manager — Flexible, Remote Leadership

Drew Santine - State Farm Agent; Okmulgee (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Drew Santine State Farm Insurance in Okmulgee, OK is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes communication, organization, and coordination of client interactions with a flexible work-from-home option.

As an independent contractor agent, the position offers opportunities for advancement and a chance to serve the local community while helping clients protect what matters most.

Qualifications

• Excellent communication skills, both written and spoken.
• Ability to anticipate customer needs and show empathy.
• Ability to support team goals and organize customer information.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Empathy under pressure

Relationship-building

Team coordination

Job description

Drew Santine State Farm Insurance in Okmulgee, OK is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes communication, organization, and coordination of client interactions with a flexible work-from-home option.

As an independent contractor agent, the position offers opportunities for advancement and a chance to serve the local community while helping clients protect what matters most.