Customer Care Manager — Flexible, Remote Leadership

Drew Santine - State Farm Agent; Okmulgee (OK); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Drew Santine State Farm Insurance in Okmulgee, OK is seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive customer experience. This role emphasizes communication, organization, and coordination of client interactions with a flexible work-from-home option.

As an independent contractor agent, the position offers opportunities for advancement and a chance to serve the local community while helping clients protect what matters most.

Qualifications

• Excellent communication skills, both written and spoken.
• Ability to anticipate customer needs and show empathy.
• Ability to support team goals and organize customer information.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Excellent communication

Empathy under pressure

Relationship-building

Team coordination

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

You May Be a Great Fit as a Customer Care Manager at Drew Santine State Farm Insurance if:

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 1009 E 8th St, Okmulgee, OK 74447

At Drew Santine State Farm Insurance, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

What Will Set You Apart:

• Excellent Communication skills - written, verbal, and listening
• Able to anticipate customer needs and display empathy when needed.
• Able to support team goals and organize customer information

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Flexible work from home options available.