Remote Customer Care Associate

Atlantic Media; Washington (District of Columbia); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Quarterly $1,000 performance-based bon

Remote eligible

Job summary

The Atlantic is seeking an experienced Customer Care Representative to handle one-on-one interactions via email, phone, and chat, delivering prompt, professional service to every customer. You will relay feedback, report trends, and suggest improvements to support retention and business goals, reporting to the Director, Customer Care.

You will be a brand ambassador, maintaining a high level of service even during busy periods, and helping ensure excellent customer experiences across channels.

Qualifications

• Excellent track record of providing superior customer communication.
• Ability to be a brand representative with one-on-one interactions.
• Outstanding communication skills.
• Ability to maintain a high level of service during active periods.
• Represent the customer and their needs internally.

Responsibilities

• Handle customer inquiries across phone, email, and chat.
• Provide friendly, professional service and build rapport.
• Relay customer feedback to the director and department.
• Identify and report trends.
• Suggest improvements to streamline customer communication.

Skills

Superior customer communication

Brand representation

Excellent verbal and written

Multi-channel handling

Feedback reporting

Job description

The Atlantic is seeking an experienced Customer Care Representative to handle one-on-one interactions via email, phone, and chat, delivering prompt, professional service to every customer. You will relay feedback, report trends, and suggest improvements to support retention and business goals, reporting to the Director, Customer Care.

You will be a brand ambassador, maintaining a high level of service even during busy periods, and helping ensure excellent customer experiences across channels.