Remote Customer Care Specialist - Feedback & Support

The Atlantic; Washington (District of Columbia); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus incentive

Job summary

The Atlantic is seeking an experienced customer care representative to engage customers across email, phone, and chat channels. You will deliver high-quality, prompt, and professional service while capturing feedback, reporting trends, and proposing improvements to support retention and business goals.

You will report to the Director, Customer Care. Responsibilities include handling inquiries across all channels, maintaining a friendly demeanor, relaying insights to leadership, and identifying

Qualifications

• Excellent track record of providing superior customer communication.
• Ability to be a brand representative with one-on-one interactions.
• Outstanding communication skills.
• Ability to maintain a high level of service during active periods.
• Represent the customer and their needs internally.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide friendly, professional service with a customer-first approach.
• Relay customer feedback to the director and department.
• Identify and report trends in customer interactions.
• Suggest ways to improve and streamline customer communication.

Skills

Excellent communication

Brand representation

Multi-channel support

Job description

The Atlantic is seeking an experienced customer care representative to engage customers across email, phone, and chat channels. You will deliver high-quality, prompt, and professional service while capturing feedback, reporting trends, and proposing improvements to support retention and business goals.

You will report to the Director, Customer Care. Responsibilities include handling inquiries across all channels, maintaining a friendly demeanor, relaying insights to leadership, and identifying