Remote Customer Care Agent I – Inbound Support

AXS; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

AXS is seeking a Customer Care Representative to join our team in Frisco, TX and Scottsdale, AZ. You must answer phones to respond to general customer inquiries, invoice questions, and customer complaints, projecting a professional company image through phone interaction.

The role requires strong verbal communication, active listening, CRM familiarity, and the ability to multi-task and manage time effectively in a fast-paced environment.

Qualifications

• Two years plus previous experience in a customer support role.
• Track record of exceeding performance metrics.
• Strong phone and verbal communication skills along with active listening.
• Familiarity with CRM, Workforce systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.
• High school diploma.

Responsibilities

• Manage large amounts of multi-line inbound calls with adherence and quality targets.
• Handle invoices, inquiries, and complaints using appropriate systems and scripts.

Skills

Phone communication

Active listening

Verbal communication

Multitasking

Time management

Adaptability to customers

Ability to follow scripts

Education

High school diploma

Tools

CRM

Five9

Outlook

Slack

Job description

AXS is seeking a Customer Care Representative to join our team in Frisco, TX and Scottsdale, AZ. You must answer phones to respond to general customer inquiries, invoice questions, and customer complaints, projecting a professional company image through phone interaction.

The role requires strong verbal communication, active listening, CRM familiarity, and the ability to multi-task and manage time effectively in a fast-paced environment.