Customer Care Advocate - Multi-Channel Support Specialist

Moody Bible Institute; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Moody Bible Institute is seeking a dedicated Customer Service Center specialist to support constituents through phone and email. You will manage inquiries, route requests, and maintain up-to-date knowledge of MBI ministries and programs.

Focus on accuracy, responsiveness, and stellar service. You will work with CRM systems, MS Office tools, and internal resources to ensure customers are assisted efficiently and informed about Moody’s offerings.

Qualifications

• Experience in a customer service center or call center environment.
• Ability to manage multiple inquiries via phone and email.
• Strong communication and problem-solving skills.
• Proficiency with MS Office and basic CRM tools.

Responsibilities

• Be primary contact for CSC callers across six Moody-related phone lines.
• Process requests or route to appropriate departments accurately and timely.
• Maintain knowledge of MBI ministries, websites, radio broadcasts, and events.
• Enter wrap-up codes and manage CSC service charges.
• Assist with donor relations tasks, subscriptions, and data maintenance.
• Utilize department tools (OneNote, Outlook, Teams, Help Desk Plus) to support workflows.
• Contribute to ongoing policy and process improvements for CSC operations.
• Perform other related duties as assigned.

Skills

Customer service

Phone support

Communication

MS Office

Tools

MS OneNote

MS Outlook

MS Teams

CRM systems

Job description

Moody Bible Institute is seeking a dedicated Customer Service Center specialist to support constituents through phone and email. You will manage inquiries, route requests, and maintain up-to-date knowledge of MBI ministries and programs.

Focus on accuracy, responsiveness, and stellar service. You will work with CRM systems, MS Office tools, and internal resources to ensure customers are assisted efficiently and informed about Moody’s offerings.