Customer Experience Pro - Hybrid, Mission-Driven

Moody Bible Institute; Chicago (IL); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid vacation

Retirement benefits

Life insurance

Wellness incentives

On-campus parking

Tuition benefits

Job summary

Moody Bible Institute is seeking a friendly, service-oriented Customer Service Associate to support Moody Publishers by handling orders, answering questions, and resolving concerns. You will be the primary contact for consumers and channel customers, ensuring accurate entry and timely processing of orders.

The role emphasizes strong communication, meticulous record-keeping, and collaboration with internal teams to enhance customer satisfaction while supporting ministry goals.

Qualifications

• Friendly and professional demeanor with a strong customer-service mindset.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to work independently.
• Comfortable using computers and learning new software applications.
• Strong typing and data-entry skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Commitment to providing exceptional customer care.

Responsibilities

• Serve as a primary phone and email contact for consumers and channel customers, building positive relationships through professional and responsive service.
• Enter and process customer orders received through phone, email, mail, electronic systems, and internal departments.
• Conduct outbound customer calls as needed, including purchase follow-up, product feedback, and promotional communications.
• Maintain a thorough understanding of Moody Publishers products, programs, policies, and services.
• Process customer credits, returns, and account adjustments while performing any necessary research to ensure timely resolution.
• Collaborate with internal teams to support customer satisfaction and account growth.
• Maintain accurate customer records, files, and supporting documentation.
• Verify order accuracy and completeness with Distribution before shipment.
• Respond to customer inquiries and resolve concerns in a courteous and professional manner.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Data entry

Multitasking

Job description

Moody Bible Institute is seeking a friendly, service-oriented Customer Service Associate to support Moody Publishers by handling orders, answering questions, and resolving concerns. You will be the primary contact for consumers and channel customers, ensuring accurate entry and timely processing of orders.

The role emphasizes strong communication, meticulous record-keeping, and collaboration with internal teams to enhance customer satisfaction while supporting ministry goals.