Customer Care Representative

Joyce Meyer Ministries; Fenton (MO); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan with no out-of-pocketprem

Generous HSA contributions

Free Dental

Free long-term disability and life保险

Wholistic Wellness Program

Employee Assistance Program for you和

403(b) generous matching

Discount on ministry resources

Options to work from home with aHybrid

Paid time off

Professional Development

Tuition Reimbursement

Job summary

Joyce Meyer Ministries in Missouri is seeking a friendly, service-oriented professional to join our team and help supporters access information and resources. You will process resource orders, answer prayer calls, and provide resource information with compassion and accuracy.

This role emphasizes excellent data entry, strong communication, and the ability to work in a fast-paced, mission-driven environment with hybrid work options.

Qualifications

• High school diploma.
• Proficient with Microsoft Office 365.
• Excellent verbal and written communication.
• Strong typing skills.
• Ability to work independently with minimal direction.
• Ability to work in a team environment and be detail oriented.
• Excellent verbal and written communication skills.
• Strong typing skills.
• Ability to learn new software & systems, technology and processes.
• Ability to remain calm in a stressful situation.

Responsibilities

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Skills

Customer service

Active listening

Strong typing

Communication skills

Teamwork

Multitasking

Detail oriented

Independent worker

Agile

Learn new software

Education

High school diploma

Tools

Microsoft Office 365

Contact center software

Job description

Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.

The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Qualifications

• Proficient with Microsoft Office 365 – Outlook, Word, Excel
• Knowledge of contact center software helpful
• Customer service experience preferred
• Agile professional with ability to juggle multiple priorities
• Ability to work independently with minimal direction
• Ability to work in a team environment and be detail oriented
• Excellent verbal and written communication skills
• Strong typing skills
• Ability to learn new software & systems, technology and processes
• Ability to remain calm in a stressful situation

Education

• High school diploma

We’ve Got You Covered With Perks

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement
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