Manager of Business Operations

Joyce Meyer Ministries; Fenton (MO); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Mission-driven job that also pays

Medical Plan with no out-of-pocketprem

Generous HSA contributions

Free Dental

Free long-term disability and life ins

Wholistic Wellness Program

Employee Assistance Program for you &/

403(b) generous matching

Discount on ministry resources

Options to work from home with hybrid

Paid time off

Professional Development

Tuition Reimbursement

Job summary

Joyce Meyer Ministries is seeking a Product Owner to oversee daily workflow, align roadmaps with ministry priorities, and collaborate with Salesforce and EagleFang teams to deliver impactful solutions.

You will manage backlog, ensure documentation accuracy, and provide strategic recommendations to optimize operations while supporting a hybrid work environment for team members across the ministry.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 3+ years of experience in operations or product ownership.
• Experience with Salesforce integrations is preferred.

Responsibilities

• Oversee and manage the daily workload and workflow of team members.
• Ensure performance thresholds are met and operational efficiency is maintained.
• Address and resolve personnel-related issues with constructive feedback.
• Collaborate on measurable goals aligned with organizational objectives.
• Provide strategic recommendations to optimize business goals and processes.
• Communicate Sprint and Feature details to the Operations Management Team.
• Own product responsibilities with EagleFang and Salesforce Teams.
• Ensure proactive issue management and timely communication with the Business Team.

Skills

Leadership

Communication

Critical thinking

Multi-tasking

Team collaboration

Education

Bachelor’s Degree

Tools

Salesforce

NICE cxOne

Aperta

Intelemedia

Visio

Job description

This role supports the mission to Share Christ – Love People by providing operational product support by working internally to help representatives and systems operate in excellence, ensuring consistency in testing, training, support and documentation.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities

• Oversee and manage the daily workload and workflow of team members
• Ensure that performance thresholds are consistently met and operational efficiency is maintained
• Address and resolve personnel-related issues, providing constructive feedback on employee check-ins
• Collaborate in the development of measurable goals aligned with organizational objectives
• Ensure alignment with ministry priorities and operational efficiency by providing strategic recommendations for optimizing business goals and processes to management
• Provide clear communications regarding Sprint and Feature details to the Operations Management Team
• Product Owner responsibilities with EagleFang and Salesforce Teams
• Ensure proactive issue management and resolution, with timely communication to Joyce Meyer Ministries Business Team to maintain operational continuity
• Participate in and lead the development of the product roadmap through the portfolio process
• Demonstrate an understand the portfolio and how products interact with and influence the solutions being developed
• Ensure that all relevant documentation for Business Operations is consistently updated, maintaining accuracy and compliance with organizational standards

Qualifications

• 3+ years of work-related experience
• Knowledge of the business integrations with Salesforce, NICE cxOne & Aperta, Intelemedia preferred
• Knowledge of Visio preferred
• Knowledge of Software Development Life Cycle
• Ability to think critically and rationalize logically through business issues
• Ability to correlate the business problem to the technical solution
• Ability to work well both independently and in a team environment
• Ability to communicate effectively with all levels of the organization
• Ability to multi-task and prioritize work
• Ability to learn quickly and adjust to process and software changes
• Ability to maintain an eye for detail even in high pressure situations
• Excellent organizational and active listening skills

Education

• Bachelor’s Degree or equivalent years of experience

We’ve Got You Covered With Perks

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement
• Note: Please ensure you are utilizing the most current, updated version of your browser. Supported browsers include; Google® Chrome® (Latest version), Mozilla® Firefox® (Latest version), Microsoft® Internet Explorer® Version 11 and Microsoft® Edge, as well as Apple® Safari® Version 9.0 and later.*