Remote Customer Care Advocate — Fast, Solution-Driven

Regal Rexnord; Radford (VA); Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Rx

401k with match

Paid time off

Tuition assistance

Job summary

Regal Rexnord is seeking a Customer Care Advocate to act as the liaison between customers and internal teams, handling orders, inquiries, and credits with accuracy. The role emphasizes excellent communication, ERP familiarity, and strong problem-solving in a fast-paced environment.

Training occurs onsite at our Radford, VA center, after which a hybrid or remote arrangement may be considered with management approval. Base salary ranges from $45,000 to $48,000 with comprehensive benefits.

Qualifications

• High School Diploma or GED required.
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent oral and written communication skills with strong telephone etiquette.

Responsibilities

• Act as a liaison between the facility and customers by communicating day-to-day issues impacting service.
• Receive incoming calls with the goal of immediate resolution, or redirect as needed, to support service standards.
• Provide quotations on standard products using established tools and procedures.
• Enter orders into the ERP system within 24 hours of receipt with high accuracy.
• Serve as the customer advocate when working with internal teams.
• Review and validate customer requests for credit/debit adjustments.
• Promote and train distributors and customers on available self-service tools.
• Issue RMAs and quote repair procedures.
• Partner with Operations to expedite deliveries as required by customers.
• Maintain customer records in accordance with company policy.
• Address customer issues or complaints promptly, collaborating with internal staff.

Skills

Communication skills

Phone etiquette

ERP experience

Education

High School Diploma or GED

Tools

Oracle ERP

Epicor ERP

Job description

Regal Rexnord is seeking a Customer Care Advocate to act as the liaison between customers and internal teams, handling orders, inquiries, and credits with accuracy. The role emphasizes excellent communication, ERP familiarity, and strong problem-solving in a fast-paced environment.

Training occurs onsite at our Radford, VA center, after which a hybrid or remote arrangement may be considered with management approval. Base salary ranges from $45,000 to $48,000 with comprehensive benefits.