Remote Customer Care Specialist

PerunHR; Bothell (WA); Remote; USD 35,000 - 48,000; Full time

Job summary

A customer care service provider is seeking a Customer Care Advocate to assist customers with inquiries and technical support in a remote position. The ideal candidate will have 1-2 years of experience in customer service and possess excellent communication skills. Responsibilities include answering calls, troubleshooting issues, and promoting products based on customer needs. Candidates must provide a dedicated work-from-home setup and live within a commutable distance to Bothell, WA.

Qualifications

• 1-2 years of customer service, sales, or technical support experience.
• Enthusiastic attitude, ability to listen and empathize with customers.
• Basic knowledge of cable, TV, internet, and phone services.

Responsibilities

• Answer inbound calls and assist customers with inquiries.
• Explain billing cycles and simplify customers' understanding.
• Promote and recommend products based on customer needs.

Skills

Customer service experience

Technical support experience

Communication skills

Problem-solving

Mathematical ability

PC skills

Job description

A customer care service provider is seeking a Customer Care Advocate to assist customers with inquiries and technical support in a remote position. The ideal candidate will have 1-2 years of experience in customer service and possess excellent communication skills. Responsibilities include answering calls, troubleshooting issues, and promoting products based on customer needs. Candidates must provide a dedicated work-from-home setup and live within a commutable distance to Bothell, WA.