Customer Service Representative - Work From Home

CONNEXUS RESOURCE GROUP INC; United States; Remote; USD 17,000 - 19,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401k Savings Plan

Employee Advancement & Career Path

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Job summary

Connexus Resource Group, Inc. is seeking a Customer Service Representative - Call Center Agent in the United States. The role involves supporting customers via inbound/outbound calls, emails, and live chat with a solution-focused approach.

You will resolve issues, document interactions accurately, escalate when needed, and help maintain a positive customer experience in a fast-paced environment. Strong communication and multitasking are essential for success.

Qualifications

• Minimum customer service experience preferred.
• Call center experience is preferred.
• Strong communication and interpersonal skills are essential.
• Positive, upbeat, customer-focused attitude.
• Typing 30+ WPM and basic computer skills required.

Responsibilities

• Answer inbound and outbound calls, emails, and live chats.
• Assist customers with questions and account-related inquiries.
• Identify and document priority issues.
• Follow up to ensure resolution.
• Record interactions across multiple systems.
• Build rapport with customers and maintain professionalism.
• Collaborate with leadership to improve customer experience.

Skills

Strong communication

Interpersonal skills

Customer service experience

Call center experience

Typing 30+ WPM

Basic computer proficiency

Job description

Location: United States

Headquarters:
URL: https://connexusresourcegroup.com

Job Details: Position Type: Full Time, Salary Range: $12.00 - $14.00Hourly, Customer Service Representative - Call Center AgentWe are in the “People Business”. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally.Sound like you? We want to speak with you!

About the Role

As a Customer Service Representative - Call Center Agent, you will support customers through inbound and outbound calls, emails, and live chat while providing professional, solution-oriented assistance. This role is ideal for individuals who are strong communicators, customer-focused, and comfortable working in a fast-paced call center environment.Agents are responsible for resolving customer concerns, documenting interactions accurately, escalating priority issues when needed, and delivering a positive customer experience on every interaction. Success in this role comes from strong communication skills, adaptability, professionalism, and the ability to confidently multitask across multiple systems while maintaining a positive attitude.

What You’ll Do

• Answer inbound and outbound customer calls, emails, and live chats
• Professionally assist customers with questions, concerns, and account-related inquiries
• Identify, elevate, and document priority issues when necessary
• Follow up on complex customer interactions to ensure resolution
• Accurately record customer interactions and account details across multiple systems
• Build rapport with customers through positive, solution-focused communication
• Maintain professionalism and productivity in a fast-paced call center environment
• Collaborate with leadership and team members to improve customer experience and overall performance

What We’re Looking For

• Previous customer service experience preferred
• Call center experience preferred
• Strong communication and interpersonal skills
• Positive, upbeat, and customer-focused personality
• Self-motivated with strong problem-solving abilities
• Comfortable multitasking across multiple systems and platforms
• Excellent grammar, punctuation, and spelling skills
• Basic computer proficiency including navigation, copy/paste, opening tabs, and typing 30+ WPM
• Reliable attendance and professionalism
• Ability to adapt in a fast-paced, performance-driven environment

What We Offer

• Health, Dental, Vision Insurance: Comprehensive plans to keep you and your family healthy.
• 401k Savings Plan: Secure your financial future with our competitive savings plan.
• Employee Advancement & Career Path Development: We believe in promoting from within—your growth is our priority!
• Monthly Drawings: Win exciting prizes like gift cards and electronics!
• Paid Time Off: Earn paid time off from day one—because you deserve a break!
• Casual Environment: Enjoy a relaxed work atmosphere where you can be yourself.
• DailyPay Partner: Access your earnings daily—because life doesn’t wait!

Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at [e-mail]. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.