Customer Advocate Specialist

HCSC Group; Albuquerque, Northern (NM, KY); Hybrid; USD 52,894,000 - 108,427,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Tuition reimbursement

Job summary

Health Care Service Corporation is seeking a Customer Advocate Specialist for a remote role in Albuquerque, NM. You will analyze, resolve, and coordinate the processing of telephone and written inquiries while coaching junior customer advocates.

Requirements include a high school diploma, 2 years in customer service in health care or insurance, strong communication and data entry skills, and knowledge of issue protocols.

Qualifications

• High school diploma OR GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries.
• Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Analytical skills

Data entry

Education

High school diploma or GED

Job description

## Customer Advocate SpecialistApply: Remote: NM - Albuquerque: Full time: Posted Yesterday: R0055612At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.# # **Job Summary**### Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries. Providing job and unit specific coaching for customer service advocates, processors and/or examiners. Job Requirements \\* High school diploma OR GED. \\* 2 years customer service experience in a health care or insurance environment. \\* Experience evaluating customer situations, making decisions, and responding quickly to questions. \\* Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates. \\* Experience handling escalated customer issues from lower-level Customer Advocates. \\* Clear and concise verbal and written communication skills. \\* Interpersonal and analytical skills. \\* Data entry and/or typing experience. Preferred Job Requirements \\* 3 years customer service experience. \\* 2 years data entry experience in an office environment. \\* Knowledge of Managed Care Programs. \\* Knowledge of medical terminology and anatomy. \\* Referral preference given to applicants able to take and meet testing criteria. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472) Native American Indian Preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, #LI-Remote #LI-CH1 INJLF### ### **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**### **Pay Transparency Statement:**At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.## HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.# # **Base Pay Range**$18.46 - $37.84Exact compensation may vary based on skills, experience, and location.