Remote Customer Advocate & Coaching Specialist

HCSC Group; United States; Remote; USD 26,000 - 47,000; Full time

Job summary

HCSC is seeking a Customer Service Analyst to analyze, resolve, expedite, and coordinate processing of telephone and written inquiries. The role includes coaching customer service advocates, processors, and/or examiners on job and unit-specific procedures.

The candidate should have a high school diploma or GED with 2 years of health care or insurance customer service experience, strong communication, and data entry skills. Knowledge of HCSC protocols and escalation handling is preferred.

Qualifications

• High school diploma or GED.
• 2 years customer service experience in a health care or insurance environment.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Knowledge of HCSC’s customer issue protocols and ability to coach lower-level Customer Advocates.
• Experience handling escalated customer issues from lower-level Customer Advocates.
• Clear and concise verbal and written communication skills.
• Interpersonal and analytical skills.
• Data entry and/or typing experience.

Responsibilities

• Responsible for analyzing, resolving, expediting, and coordinating the processing of telephone and written inquiries.
• Providing job and unit specific coaching for customer service advocates, processors and/or examiners.

Skills

Customer service

Coaching

Communication

Data entry

Decision making

Education

High school diploma or GED

Job description

HCSC is seeking a Customer Service Analyst to analyze, resolve, expedite, and coordinate processing of telephone and written inquiries. The role includes coaching customer service advocates, processors, and/or examiners on job and unit-specific procedures.

The candidate should have a high school diploma or GED with 2 years of health care or insurance customer service experience, strong communication, and data entry skills. Knowledge of HCSC protocols and escalation handling is preferred.