Reimbursement Customer Advocat

HCSC Group; United States; Vor Ort; USD 24.000 - 39.000; Vollzeit

Zusammenfassung

HCSC in the United States is seeking a customer service-focused role involving inbound calls, case research, and claims processing related to accidents. You will predominantly spend time on the phone and coordinate with third parties when needed.

The position emphasizes analytical and communication abilities, with compensation ranging from $17.75 to $28.39 per hour, depending on experience and location. Equal opportunity employer.

Qualifikationen

• High school diploma or GED required.
• 2 years of customer service experience required.
• Analytical and organizational skills required.
• Ability to spend approximately 90% of the scheduled time on the phone.
• Clear and concise verbal and written communication.

Aufgaben

• Answer customer calls and research cases for third-party involvement.
• Document information on appropriate recovery system.
• Review claims for payment relating to an accident.
• Spend approximately 90% of the time on the phone.
• Review and distribute voicemail messages and correspondence.

Kenntnisse

Customer service

Analytical skills

Organizational skills

Decision making

Verbal communication

Written communication

Phone work

Ausbildung

High school diploma

Tools

Word

Excel

PowerPoint

Lotus Notes

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Position Is Responsible For Answering Customer Calls. Researching Cases For Potential Third Party Involvement. Documenting Information On Appropriate Recovery System. Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters. Reviewing Claims For Payment Relating To An Accident. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need. Referral Preference Given To Applicants Able To Take And Meet Testing Criteria.

Job Requirements

• High School Diploma or GED.
• 2 years Customer Service experience.
• Analytical skills and organizational skills.
• Decision making skills.
• Clear and concise verbal and written communication skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• Referral preference given to applicants able to take and meet testing criteria.
• PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
• Ability to multi-task

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards