Remote Reimbursement Customer Advocate

hcsc; National (WA); Remote; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation (HCSC) is seeking a Customer Service professional to handle incoming calls, research cases, and document information in recovery systems. The role involves reviewing claims for payment related to accidents and spending the majority of time on the phone with customers.

Preferred candidates will have 2+ years of customer service experience, strong analytical and written/verbal communication skills, and proficiency with Word, Excel, PowerPoint, and Lotus Notes.

Qualifications

• High School Diploma or GED.
• 2 years Customer Service experience.
• Analytical skills and organizational skills.
• Decision making skills.
• Clear and concise verbal and written communication skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Answering Customer Calls.
• Researching Cases For Potential Third Party Involvement.
• Documenting Information On Appropriate Recovery System.
• Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters.
• Reviewing Claims For Payment Relating To An Accident.
• Spending Approximately 90% Of The Scheduled Time On The Phone According To Business Need.

Skills

Analytical skills

Organizational skills

Decision making

Verbal communication

Written communication

Phone time management

Education

High School Diploma or GED

Tools

Word

Excel

PowerPoint

Lotus Notes

Job description

Health Care Service Corporation (HCSC) is seeking a Customer Service professional to handle incoming calls, research cases, and document information in recovery systems. The role involves reviewing claims for payment related to accidents and spending the majority of time on the phone with customers.

Preferred candidates will have 2+ years of customer service experience, strong analytical and written/verbal communication skills, and proficiency with Word, Excel, PowerPoint, and Lotus Notes.