Remote Customer Advocacy & Storytelling Lead

Zoom; Oregon; Hybrid; USD 98,000 - 226,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation

Equity and bonus eligibility

Job summary

Zoom seeks a Customer Advocacy Program Manager to own the advocacy lifecycle for the CX product line, turning customer voices into market proof and AI visibility. You will manage customer stories, secure analyst references, and lead the reviews program across major platforms while growing long-term advocate relationships.

You will partner with Product Marketing, GTM, and Customer Success to drive demand generation and ensure advocacy aligns with Zoom's go-to-market strategy.

Qualifications

• 8+ years of B2B high-tech marketing experience in roles such as integrated marketing, campaigns, field marketing, or content.
• 3–5 years of direct experience in Customer Advocacy, Customer Marketing, or Content.
• Experience managing customer advocacy programs and third-party review platforms.

Responsibilities

• Own and execute a pipeline of customer stories in video and written formats for media and press opportunities.
• Identify and place customer speakers for CX events and webinars aligned to the marketing calendar.
• Secure customer references for analyst evaluations (Gartner, IDC, Forrester) tied to product, vertical, and geography.
• Lead the always-on reviews program across Gartner Peer Insights, TrustRadius, and G2.
• Collaborate with marketing and product teams to leverage reviews for demand generation and content enablement.
• Lead the CX Council end-to-end, coordinating communications and agendas with senior product leaders.

Skills

B2B marketing experience

Customer Advocacy / Customer Marketing

Program management

Stakeholder management

Data-driven / Metrics

Tools

Gartner Peer Insights

G2

TrustRadius

Job description

Zoom seeks a Customer Advocacy Program Manager to own the advocacy lifecycle for the CX product line, turning customer voices into market proof and AI visibility. You will manage customer stories, secure analyst references, and lead the reviews program across major platforms while growing long-term advocate relationships.

You will partner with Product Marketing, GTM, and Customer Success to drive demand generation and ensure advocacy aligns with Zoom's go-to-market strategy.