Senior Customer Advocacy Leader - Remote

Temporal; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Temporal is seeking a Director of Customer Advocacy to own and scale the advocacy system, ensuring trusted customer voices feed Sales, Product, and GTM teams. You will partner with executives to define operating models, own day-to-day programs, and drive measurable impact across pipeline and revenue.

You’ll collaborate across Marketing, PR, DevRel, and Product to activate advocates, steward evidence, and build AI-powered workflows that accelerate deal readiness while preserving customer trust.

Qualifications

• 7+ years in customer advocacy, customer marketing, product marketing, or related program management; program from scratch.
• Experience building or running a reference program with deal matching and tracking, serving Sales while protecting customer relationships.
• Ability to craft and run a metrics-backed customer story and manage the backing processes.
• Experience building and maintaining a customer evidence library and driving adoption by GTM teams.
• Fluent in CRM and reporting tools; demonstrable impact on pipeline and revenue.
• Strong cross-functional influence without direct authority.
• Applied AI and automation to scale advocacy work with human judgment.

Responsibilities

• Run the day-to-day advocacy and reference system.
• Run the reference program: requests, matching, tracking, and thanks; enable Sales.
• Source, nurture and track advocates across functions; maintain records and health.
• Help build intake and consent model with Director; coordinate with Legal and account teams.
• Create a usable evidence and storytelling engine; maintain a single source of truth.
• Partner with Marketing to activate advocates at the right moments across formats.
• Coordinate with PR, Analyst Relations, and Events for opportunities.
• Bridge developers and customer advocacy with DevRel and community leaders.
• Make impact measurable via advocacy reporting connected to deals and pipeline.
• Feed customer insights back to Product, PMM, and leadership.
• Use AI to scale workflows with human oversight on outputs.

Skills

Builder's track record

Reference program experience

Craft and operations

Evidence and enablement

Data and systems fluency

Cross-functional influence

Applied AI

Curiosity about technology

Tools

Salesforce CRM

Reporting tools

Gong

Job description

Temporal is seeking a Director of Customer Advocacy to own and scale the advocacy system, ensuring trusted customer voices feed Sales, Product, and GTM teams. You will partner with executives to define operating models, own day-to-day programs, and drive measurable impact across pipeline and revenue.

You’ll collaborate across Marketing, PR, DevRel, and Product to activate advocates, steward evidence, and build AI-powered workflows that accelerate deal readiness while preserving customer trust.