Remote Director of Customer Advocacy & Impact

We Love AI Jobs; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Outreach is seeking a Director of Customer Advocacy to own the strategy and program growth, leading a team to amplify customer voices across references, stories, reviews, and speaking opportunities. You will partner with sales, marketing, and customer success to align advocacy with business outcomes in a fully remote role.

With 10+ years of experience, you will guide the advocacy function within the Corporate Marketing structure, delivering measurable impact and scalable programs for the

Qualifications

• 10+ years of experience leading customer advocacy programs.
• Proven ability to design and scale reference programs.
• Strategic program design with cross-functional collaboration.

Responsibilities

• Set and grow the customer advocacy program end to end, including budget, incentives, and recognition.
• Manage the reference program and connect customers to sales, marketing, and customer success.
• Build and develop the advocacy team, tracking priorities and staffing needs.
• Partner with executive leadership to present advocacy results and customer stories.
• Lead cross-functional efforts with Sales, Marketing, and CS to meet advocacy goals.
• Develop KPIs and drive accountability for team performance.

Skills

Customer advocacy strategy

Customer reference programs

Customer marketing

Advocate community development

Team leadership

G2

TrustRadius

Capterra

Job description

Outreach is seeking a Director of Customer Advocacy to own the strategy and program growth, leading a team to amplify customer voices across references, stories, reviews, and speaking opportunities. You will partner with sales, marketing, and customer success to align advocacy with business outcomes in a fully remote role.

With 10+ years of experience, you will guide the advocacy function within the Corporate Marketing structure, delivering measurable impact and scalable programs for the