Customer Advocacy Lead (Remote)

We Love AI Jobs; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

Outreach is seeking a dynamic Customer Advocacy Manager to lead the customer advocacy and reference program across Sales, Marketing, Customer Success, and Product. This remote US role partners with cross-functional teams to translate customer experiences into compelling assets and measurable business impact.

You will run day-to-day advocacy operations, create stories, curate assets, and match advocates to opportunities, all while measuring impact on sales and brand.

Qualifications

• 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment.
• Proven experience supporting sales reference and customer advocacy programs.
• Excellent written and verbal communication with strong presentation skills.

Responsibilities

• Run daily advocacy operations: intake, prioritization, approvals, scheduling, fulfillment.
• Maintain the customer reference system: profiles, permissions, engagement history.
• Produce customer stories: capture success stories and translate into assets (case studies, blogs, videos, testimonials, podcasts, webinars).
• Curate a centralized library of advocacy assets for Sales, Marketing, and Customer Success.
• Match advocates to sales references and deal support; support RFPs.
• Measure and report on advocacy impact on sales acceleration and brand awareness.

Skills

Customer advocacy

Customer marketing

Customer reference programs

Customer storytelling

Program operations

Sales enablement

Program measurement

AI-enabled workflows

Job description

Outreach is seeking a dynamic Customer Advocacy Manager to lead the customer advocacy and reference program across Sales, Marketing, Customer Success, and Product. This remote US role partners with cross-functional teams to translate customer experiences into compelling assets and measurable business impact.

You will run day-to-day advocacy operations, create stories, curate assets, and match advocates to opportunities, all while measuring impact on sales and brand.