Hybrid Customer Advocacy Lead: Storytelling & Impact

Acceldata; San Jose (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Acceldata is seeking a Customer Advocacy Manager responsible for fostering strong relationships with customers, turning them into enthusiastic advocates for the brand. The role focuses on developing advocacy strategies, collaborating on customer stories, and managing community initiatives.

Key qualifications include 3-5 years of experience in customer marketing or advocacy, strong storytelling abilities, and excellent communication skills. This position requires on-site presence in San Jose three days a week.

Qualifications

• 3-5+ years of experience in customer marketing, success, or advocacy roles.
• Strong storytelling and content development skills.
• Excellent relationship-building and communication abilities.
• Analytical mindset to measure program success.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Develop and execute a customer advocacy strategy.
• Identify satisfied customers for advocacy programs.
• Manage customer reference programs.
• Collaborate with marketing for customer stories.
• Organise customer events and initiatives.
• Track and report on advocacy program performance.
• Gather customer feedback for product teams.
• Maintain relationships with key customer stakeholders.

Skills

Customer lifecycle mapping

Public speaking

Event management

Social media engagement

Strategic thinking

Project management

Storytelling

Tools

Salesforce

Job description

Acceldata is seeking a Customer Advocacy Manager responsible for fostering strong relationships with customers, turning them into enthusiastic advocates for the brand. The role focuses on developing advocacy strategies, collaborating on customer stories, and managing community initiatives.

Key qualifications include 3-5 years of experience in customer marketing or advocacy, strong storytelling abilities, and excellent communication skills. This position requires on-site presence in San Jose three days a week.