Remote Customer Advocacy & Story Lead

Cellebrite; Tysons (VA); Remote; USD 120,000 - 180,000; Full time

Job summary

Cellebrite is seeking a Customer Advocacy Manager to orchestrate customer stories and flagship events. You will build trusted relationships with customers, transforming them into vocal advocates and bringing their voices to the world stage.

Remote office setup supported; 5-7+ years in customer success, customer marketing, communications or advocacy program management preferred. Bachelor's degree required.

Qualifications

• Customer obsession: genuine passion for the customer experience, putting customers at the center of every decision.
• Relationship development: build trust with customers and become their go-to resource for support, storytelling and events.
• Community management: nurture and mobilize an engaged customer community.
• Storytelling and writing: strong writing, interviewing and editorial skills across formats.
• Project management: juggle multiple pipelines (stories, events, speakers) against tight deadlines.

Responsibilities

• Source, build and maintain a customer story pipeline from intake to production.
• Manage storyboard creation and production of stories across formats.
• Support the event content strategy for the annual user summit, including run-of-show communications and deadline tracking.
• Coordinate the event speaker lineup from main-stage keynotes to breakout sessions.
• Serve as the trusted resource for customer advocates and nurture long-term relationships.

Skills

Customer obsession

Relationship development

Community management

Storytelling & writing

Project management

Education

Bachelor's degree in communications, marketing or a related field

Job description

Cellebrite is seeking a Customer Advocacy Manager to orchestrate customer stories and flagship events. You will build trusted relationships with customers, transforming them into vocal advocates and bringing their voices to the world stage.

Remote office setup supported; 5-7+ years in customer success, customer marketing, communications or advocacy program management preferred. Bachelor's degree required.