Remote Customer Advocacy & Community Manager

Dodge Construction Network; Helena (MT); Remote; USD 90,000 - 120,000; Full time

Job summary

Dodge Construction Network is seeking a Community & Advocacy Manager to connect customer voices with the brand across engagement, advocacy, reputation, and content programs. You will lead initiatives that turn experiences into credible reviews, testimonials, and stories while aligning with product marketing and customer experience teams.

This remote, national-role reports to the Director of Brand Marketing and requires travel to events.

Qualifications

• 5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline.
• Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications.
• Excellent writing and communication skills and strong judgment when representing a company publicly.
• Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs.
• Strong project-management skills and the ability to manage multiple stakeholders, priorities, and deadlines.

Responsibilities

• Build a repeatable approach for identifying and engaging with the communities and conversations that matter to Dodge customers and prospects.
• Develop a healthy pipeline of customer advocates who can participate in reviews, testimonials, references, customer stories, research, events, and other opportunities.
• Strengthen Dodge’s reputation and social proof across relevant third-party platforms and customer touchpoints.
• Create a useful feedback loop that turns community, review, and customer signals into insights for teams across the company.

Skills

B2B marketing

Communications

Customer advocacy

Customer marketing

Reputation management

Cross-functional collaboration

Project management

Education

Bachelor’s degree in Marketing, Communications, Business, or related field

Job description

Dodge Construction Network is seeking a Community & Advocacy Manager to connect customer voices with the brand across engagement, advocacy, reputation, and content programs. You will lead initiatives that turn experiences into credible reviews, testimonials, and stories while aligning with product marketing and customer experience teams.

This remote, national-role reports to the Director of Brand Marketing and requires travel to events.