Remote Customer Advocacy & Community Leader

Dodge Construction Network; Atlanta (GA); Remote; USD 85,000 - 120,000; Full time

Job summary

Dodge Construction Network seeks a Community & Advocacy Manager to lead programs connecting community engagement, customer advocacy, and reputation. You will identify advocates and turn strong experiences into reviews, testimonials, and case studies.

This hands‑on, cross‑functional role reports to the Director of Brand Marketing. Remote work is supported with occasional travel for events and trade shows.

Qualifications

• 5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline
• Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications
• Excellent writing and communication skills and strong judgment when representing a company publicly
• Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs
• Strong project-management skills and the ability to manage multiple stakeholders, priorities, and deadlines
• Comfort using qualitative and quantitative information to identify patterns, evaluate program performance, and recommend action
• Familiarity with review platforms, CRM systems, community and social platforms, project-management tools, or similar technology. Experience with any one specific platform is not required
• Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful, but curiosity and the ability to learn quickly matter more

Responsibilities

• Build a repeatable approach for identifying and engaging with the communities and conversations that matter to Dodge customers and prospects
• Develop a healthy pipeline of customer advocates who can participate in reviews, testimonials, references, customer stories, research, events, and other opportunities
• Strengthen Dodge’s reputation and social proof across relevant third-party platforms and customer touchpoints
• Create a useful feedback loop that turns community, review, and customer signals into insights for teams across the company
• Identify and prioritize the communities, professional networks, industry conversations, review platforms, and other environments where Dodge customers and prospects are active
• Monitor relevant conversations and customer feedback, identifying recurring themes, emerging concerns, opportunities, and reputational issues
• Participate in or support Dodge’s participation in relevant conversations, using sound judgment about when to respond, engage an expert or customer, escape an issue, or continue listening
• Build and manage a customer advocacy program that identifies strong advocates and matches them with the right opportunities
• Partner with Sales, Account Management, Customer Experience, Product Marketing, and other teams to identify customers who can participate in testimonials, reviews, references, customer stories, research, events, webinars, and related programs
• Manage review and reputation initiatives across G2, BBB, and other relevant platforms, including customer outreach, response coordination, and program tracking
• Maintain clear records of customer participation, permissions, interests, and approved proof so advocacy can be activated consistently across the organization
• Help activate customers and subject-matter experts around webinars, events, research, thought leadership, and other Brand programs where community participation can add value
• Identify opportunities to extend strong customer and community moments into reviews, testimonials, stories, conversations, and other useful content
• Work across Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience to keep community and advocacy opportunities moving
• Track practical measures including community engagement, advocate participation, review performance, reputation and sentiment, and the output of advocacy programs
• Turn qualitative and quantitative feedback into concise recommendations rather than simply reporting activity
• Build straightforward processes and documentation that allow these programs to scale

Skills

B2B marketing

Communications

Customer advocacy

Reputation management

Project management

Data-driven decisions

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Tools

CRM systems

Review platforms

Social platforms

PM tools

Job description

Dodge Construction Network seeks a Community & Advocacy Manager to lead programs connecting community engagement, customer advocacy, and reputation. You will identify advocates and turn strong experiences into reviews, testimonials, and case studies.

This hands‑on, cross‑functional role reports to the Director of Brand Marketing. Remote work is supported with occasional travel for events and trade shows.