Remote Customer Account Analyst — Service & Escalations

Sun Chemical Corporation; Cincinnati (OH); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

401(k) + match

Life insurance

Job summary

Sun Chemical Corporation seeks a Customer Account Analyst to support North America customers remotely. You will oversee a portfolio of accounts, enter orders, and proactively communicate on changes and requests, ensuring high service levels.

Collaborating with Sales, Supply Chain, Manufacturing, Product Management and Logistics, you will resolve issues and maintain strong customer relationships. Requires 2–3 years B2B experience and HS diploma; SAP experience preferred.

Qualifications

• 2-3 years’ experience in a business-to-business environment with a proven track record of servicing internal and external customers.
• Customer-focused with strong interpersonal skills.
• Must be able to use critical thinking skills to help solve problems or generate new ideas.
• Ability to prioritize customer demands and manage multiple requests with attention to detail.
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required.
• Some experience with SAP or other ERP system preferred.
• High School Diploma/GED required.

Responsibilities

• Manage a portfolio of customer accounts
• Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation
• Actively communicate with the customer on order changes, future orders, and other non-order related requests.
• Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
• Establish and complete contacts from various channels (email, phone, chat)
• Identify potential issues and work to resolve them proactively
• Follow established processes to manage exceptions
• Monitor customer open orders and shipments, as well as other relevant data

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Multitasking

Education

High School Diploma/GED

Tools

SAP

Job description

Sun Chemical Corporation seeks a Customer Account Analyst to support North America customers remotely. You will oversee a portfolio of accounts, enter orders, and proactively communicate on changes and requests, ensuring high service levels.

Collaborating with Sales, Supply Chain, Manufacturing, Product Management and Logistics, you will resolve issues and maintain strong customer relationships. Requires 2–3 years B2B experience and HS diploma; SAP experience preferred.