Customer Service Account Analyst

Sun Chemical Corporation; Cincinnati (OH); Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

401(k) + match

Life insurance

Job summary

Sun Chemical Corporation seeks a Customer Account Analyst to support North America customers remotely. You will oversee a portfolio of accounts, enter orders, and proactively communicate on changes and requests, ensuring high service levels.

Collaborating with Sales, Supply Chain, Manufacturing, Product Management and Logistics, you will resolve issues and maintain strong customer relationships. Requires 2–3 years B2B experience and HS diploma; SAP experience preferred.

Qualifications

• 2-3 years’ experience in a business-to-business environment with a proven track record of servicing internal and external customers.
• Customer-focused with strong interpersonal skills.
• Must be able to use critical thinking skills to help solve problems or generate new ideas.
• Ability to prioritize customer demands and manage multiple requests with attention to detail.
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required.
• Some experience with SAP or other ERP system preferred.
• High School Diploma/GED required.

Responsibilities

• Manage a portfolio of customer accounts
• Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation
• Actively communicate with the customer on order changes, future orders, and other non-order related requests.
• Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
• Establish and complete contacts from various channels (email, phone, chat)
• Identify potential issues and work to resolve them proactively
• Follow established processes to manage exceptions
• Monitor customer open orders and shipments, as well as other relevant data

Skills

Customer service

Interpersonal skills

Communication skills

Critical thinking

Multitasking

Education

High School Diploma/GED

Tools

SAP

Job description

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Job Title: Customer Service Account Analyst

Work location: REMOTE

Work Schedule: Monday - Friday, 10 am to 7 pm EasternStandard Time

The Customer Account Analyst (CAA) for the North America Customer Services group is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.

ESSENTIAL JOB FUNCTIONS:

• Manage a portfolio of customer accounts
• Enter orders in an effective and precise manner
• Recognize appropriate situations for escalation
• Actively communicate with the customer on order changes, future orders, and other non-order related requests.
• Develop strong relationships with customers, as well as the sales team and other functional areas within Sun Chemical
• Establish and complete contacts from various channels (email, phone, chat)
• Identify potential issues and work to resolve them proactively
• Follow established processes to manage exceptions
• Monitor customer open orders and shipments, as well as other relevant data

REQUIRED EDUCATION AND EXPERIENCE:

• 2-3 years’ experience in a business-to-business environment with a proven track record of servicing internal and external customers
• Customer-focused with strong interpersonal skills
• Must be able to use critical thinking skills to help solve problems or generate new ideas
• Ability to prioritize customer demands and manage multiple requests with attention to detail
• Excellent level of proficiency in business communication, including strong verbal and written communication skills required
• Some experience with SAP or other ERP system preferred
• High School Diploma/GED required.

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.