Remote CSR & Inside Sales Team Lead

Got Bugs; Alpharetta (GA); Remoto; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

got bugs? Termite & Pest Solutions is seeking an experienced virtual Customer Service Manager to lead our remote CSR team and inside sales efforts. You’ll hire, onboard, train CSRs, run daily huddles, monitor calls for quality, manage CRM usage, and drive KPI reporting to leadership.

The role emphasizes developing people, maintaining high service standards, and ensuring timely lead follow-up. Based in the U.S., you’ll work 8 am–5 pm EST with occasional weekend coverage.

Competenze

• 3+ years in a management or supervisory role in customer service or call centers.
• Experience managing a remote team preferred.
• Based in the United States.
• Available to work Monday–Friday 8 a.m.–5 p.m. EST with occasional weekend availability.
• Strong coaching and communication skills.
• Proficient with CRM and office software.
• Clear, professional English communication.

Mansioni

• Lead and support the virtual CSR team and inside sales functions.
• Hire, onboard and train CSRs.
• Lead daily huddles and one-on-ones with direct reports.
• Monitor calls for script adherence and quality.
• Track sales numbers and KPIs; run leadership reports.
• Manage CRM usage and lead follow-up.
• Handle escalated customer issues and complaints.
• Develop internal processes and procedures.

Conoscenze

Team leadership

Customer service

Coaching

Data analysis

English communication

Strumenti

CRM systems

Descrizione del lavoro

got bugs? Termite & Pest Solutions is seeking an experienced virtual Customer Service Manager to lead our remote CSR team and inside sales efforts. You’ll hire, onboard, train CSRs, run daily huddles, monitor calls for quality, manage CRM usage, and drive KPI reporting to leadership.

The role emphasizes developing people, maintaining high service standards, and ensuring timely lead follow-up. Based in the U.S., you’ll work 8 am–5 pm EST with occasional weekend coverage.